London, UK, 12 March 2019 – Do you want to improve your contact center? Industry insights show is a genuine problem. A challenge with real costs associated with it. The bright side is the fact that fixing this issue has the potential to drive your profits, lower your costs and improve customer retention. Just how do you keep your employees focused on their targets? What benefits can we get from using gamification inside our contact centers?
Mambo Solutions have published a great deal of information on how to improve their performance . Read how engaged your contact center agents are. It is estimated that 82% of customers decide to discontinue doing business with a company that provides substandard customer service. The infographic so informs why it is important to motivate your agents. In fact, a 30-50% increase in customer retention.
What is more, the reasons for boosting the motivation of your agents, including performance recognition and corporate values. The infographic thus explains how gamification can help you and why you should use gamification in your contact center.
About Mambo Solutions Ltd .: Mambo is the leading on-premise gamification software provider. Mambo’s Platform has finally democratized gamification and made available to companies of all sizes. E-learning and training initiatives.
Contact:
Alessandro Giannone
Mambo Solutions Ltd.
Dalton House,
60 Windsor Avenue, SW19 2RR
London, UK
Phone: +44 208 123 3879
contact@mambo.io
https://mambo.io/